Automation examples

What would you
stop doing by hand?

A shared inbox, an onboarding checklist, or an approval stuck in email. These examples show how a small workflow could make those jobs easier to track.

Example · Customer inquiries

Every new inquiry has someone responsible for it.

A message lands in a shared inbox. Someone copies it into a spreadsheet, forwards it, and tries to remember to follow up.

What changes

A shared view of who owns each inquiry and what happens next.

  1. 01

    Capture the request

    A form records the inquiry in one list.

  2. 02

    Assign an owner

    The right person gets a Teams notification.

  3. 03

    Keep track of follow-up

    A reminder flags inquiries that still need attention.

Microsoft Forms · SharePoint · Teams · Outlook

Your team decides who should receive a request and when reminders should go out.

Illustrative workflows. No live systems are connected. Tools and licensing are confirmed before a project starts.

A first automation project

One process.
Built and tested with you.

We map the steps, build the workflow, test what happens when something goes wrong, and show your team how to run it.

  • A diagram of the process and who owns each step
  • A tested workflow in the tools agreed for your project
  • Instructions for using it and handling exceptions
Discuss your workflow

Integration options, access, and license costs are reviewed before you approve the work.

Explore AI-assisted investigation examples
Agentic AI in practice

Give it a goal. See how it adapts.

Explore how an agent investigates, chooses its next step, and revises a plan as new evidence arrives. People approve the actions that matter.

Illustrative simulations · fictional data. These examples show possible behavior. No business systems are connected.

Microsoft 365 investigation agent

Interactive simulation
Choose the evidence path
  1. Plan
  2. Evidence
  3. Review
  4. Outcome

Step 1 of 4 · Plan · Missing permissions

A goal and a starting plan

Start with identity and service checks, then inspect the affected resource. Follow the evidence to narrow the problem before proposing a change.

Question to investigate

Find why three employees cannot open the Operations SharePoint site.

First move

Inspect the approved sample sources. Choose the next check based on what they reveal.

Your next useful step

Have a process in mind?

Tell us which recurring task you would like to automate.

Tell us what you need